Email Guide

Not only is email a great way to communicate for consumers, but businesses use email every day to reach new, existing, and future customers. Every OLM account includes access to set up email accounts.

All of our Email accounts include access to Webmail, POP3, and IMAP.

Access Email via Webmail

To log in to Webmail, you can use either of the following methods:

  • Navigate to in your browser. In this example, replace with your email address’s domain.

  • Navigate to cPanel’s Email Accounts interface (cPanel >> Home >> Email >> Email Accounts). Then, locate the email account in the table and click Check Email. The Webmail interface will open in a new browser tab.

After your first log in, the Webmail interface will appear.

Access Email via POP3/IMAP in an Email Client

You can find the settings you will need to manually configure your mail client in the Mail Client Manual Settings section of the Set Up Mail Client interface. You access this information for an account with the Connect Devices feature in cPanel’s Email Accounts interface (cPanel >> Home >> Email >> Email Accounts).

The system automatically provides the mail client details for both Secure SSL/TLS and Non-SSL settings.

These settings include:

  • Username — Shows the username of the email account.

  • Password — Only instructs you to use the account’s password. This will not display the actual password.

  • Incoming Server — Includes the server as well as the IMAP and POP3 ports.

  • Outgoing Server — Includes the server and the SMTP port.

 You can use these instructions to add a POP or IMAP account to Outlook.

  1. Open Outlook and select File > Add Account.

  2. On the next screen, enter your email address, select Advanced options, then check the box for Let me set up my account manually and select Connect.

  3. Select your account type. Most of the time when you need to use this option, you’ll select IMAP.

  4. The Account settings screen should be pre-populated with most of the account settings you need. Enter your incoming and outgoing server settings and then select Next.

  5. Enter your password and then select Connect.

Removing Mail from Server in Email Client


If using an Email client, it is important to remove mail from the server. Keep in mind, the mail is not included in the backups, and therefore if there was a hardware failure, and you did not download your mail, all mail would be lost. Additionally, mail left on the server counts towards your overall disk space quota. OLM servers have a policy limit of 2 GB able to be stored on the server. We have included a set of instructions to ensure mail is being removed from the server below:

  1. On the TOOLS menu, click E-MAIL ACCOUNTS.


  3. Select your ISP account, and then click CHANGE.


  5. Click the ADVANCED tab, and under DELIVERY, select the LEAVE A COPY OF MESSAGES ON THE SERVER check box.

  6. Select one of the following options:

    • REMOVE FROM SERVER AFTER X DAYS   E-mail messages are downloaded to your computer but remain on the e-mail server for the number of days that you specify. This is the most common setting for people who want to read their messages at work but also download them for permanent storage on their home computer. We recommend that you choose the smallest number of days that suit your needs. The longer you leave messages on your e-mail server, the greater the risk of exceeding your mailbox size quota.

    • REMOVE FROM SERVER WHEN DELETED FROM ‘DELETED ITEMS’   E-mail messages are downloaded to your computer but also remain on the e-mail server indefinitely until you delete the e-mail message in Outlook and empty the DELETED ITEMS folder. Just deleting the message doesn’t remove the message from the e-mail server.

  7. If you do not select either check box, messages are left on the server indefinitely. You can eventually exceed your mailbox quota, unless you connect to the e-mail server from another computer that has Outlook configured to remove messages from the e-mail server.

  8. Click OK, and then click FINISH.